Return & Refund Policy
Welcome to Eternum Library. We take pride in offering premium, carefully curated products.
Please review our return and refund policy to understand how we handle order issues, returns, and replacements.
1. Order Issues & Eligibility
You may request a return or refund if your order arrives damaged, defective, or incorrect.
Items that are customized, personalized, or altered are not eligible for returns unless there is a verified production error.
2. Return Window
Return requests must be submitted within 14 days of delivery. All items must be in their original condition.
Refunds are issued only after the returned item is received and inspected by our team or fulfillment partner.
3. How to Request a Return
- Email us at eterumlibrary@gmail.com with your order number and a description of the issue.
- Include photos of any defects, damage, or incorrect items (if applicable).
- Our support team will review your request and provide instructions for returning the product or receiving a replacement.
4. Refund Processing
Once your return is approved and the item is received, your refund will be issued to the original payment method within 7–10 business days.
Shipping costs are non‑refundable unless the issue is the result of an Eternum Library error.
5. Third‑Party Fulfillment
Some products may be produced or shipped by third‑party fulfillment partners. This may affect processing times for returns.
We will notify you of any updates or delays throughout the process.
6. Contact Information
For questions or assistance regarding returns or refunds, contact us:
Email: eterumlibrary@gmail.com
Phone: (914) 408-3037
Website: eternumlibrary.com
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