Return & Refund Policy
At Eternum Library (https://eternumlibrary.com/), we are committed to delivering high-quality products.
Some items may be produced and fulfilled by third-party partners; however, supplier names are not listed here.
Please review the policy below for details on returns and refunds.
Order Issues & Eligibility
You may request a return or refund if your order arrives damaged, defective, or incorrect.
Customized, personalized, or altered products are not eligible for returns unless the issue is due to a production error.
Return Window
Return requests must be submitted within 14 days of delivery.
Refunds are issued once the returned product is received and inspected by our team or fulfillment partner.
How to Request a Return
- Email us at eterumlibrary@gmail.com with your order number and details of the issue.
- Include clear photos of any damage, defects, or incorrect items (if applicable).
- Our support team will review the request and provide next-step instructions for a replacement or refund.
Refund Processing
Once approved and processed, refunds will be returned to the original payment method within 7–10 business days.
Shipping costs are non-refundable unless the issue is the fault of Eternum Library or our fulfillment partner.
Third‑party Fulfillment
Some items may be fulfilled by third‑party partners. This may affect processing times for returns or exchanges.
We will keep you informed of any delays or updates during the return process.
.return-policy-page {
max-width: 900px;
margin: 60px auto;
padding: 40px 30px;
background: #0a0a0a;
color: #fff;
border-radius: 20px;
box-shadow: 0 0 30px rgba(255, 255, 255, 0.05);
font-family: "Montserrat", sans-serif;
}
.return-policy-page h1 {
text-align: center;
font-size: 2.4rem;
font-weight: 700;
color: #fff;
margin-bottom: 20px;
}
.return-policy-page .intro {
text-align: center;
color: #ccc;
font-size: 1rem;
margin-bottom: 40px;
line-height: 1.8;
}
.policy-section {
margin-bottom: 30px;
}
.policy-section h2 {
color: gold;
font-size: 1.4rem;
margin-bottom: 12px;
}
.policy-section p,
.policy-section li {
color: #ccc;
font-size: 1rem;
line-height: 1.7;
}
.policy-section a {
color: gold;
text-decoration: none;
}
.policy-section a:hover {
text-decoration: underline;
}
.policy-section ol {
padding-left: 20px;
}
.policy-section li {
margin-bottom: 10px;
}
.policy-section.cta p {
text-align: center;
font-weight: 500;
}
@media (max-width: 768px) {
.return-policy-page {
padding: 30px 20px;
}
.return-policy-page h1 {
font-size: 2rem;
}
}