At Eternum Library, we want you to love your streetwear. Here's everything you need to know about shipping, returns, and exchanges.
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Domestic Shipping (United States):
International Shipping:
You will receive a shipping confirmation email with your tracking number once your order has shipped. You can track your package using the tracking link provided in the email.
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in our shipping costs and are the customer's responsibility.
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
Once we receive your return, we'll inspect the item(s) and process your refund within 5-7 business days.
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.
Note: Original shipping costs are non-refundable (unless the return is due to our error).
Need a different size? We offer free size exchanges!
Note: Exchanges are subject to availability. If your size is out of stock, we'll issue a full refund.
Want to exchange for a completely different item? We recommend returning your original item for a refund and placing a new order for the item you want. This ensures you get your new item faster!
We carefully inspect all items before shipping, but if you receive a damaged or defective item, we'll make it right.
If your tracking shows your package was delivered but you didn't receive it:
Note: We're not responsible for packages marked as delivered by the carrier. However, we'll do everything we can to help resolve the issue.
Need to cancel your order? Contact us within 1 hour of placing your order at eternumlibrary@gmail.com.
After 1 hour, your order is likely already being processed and cannot be cancelled. You can return the item(s) once received following our standard return policy.
Questions about shipping or returns? We're here to help!
For faster service, please include your order number in all correspondence.
Last updated: January 14, 2026