Got questions? We've got answers! Find everything you need to know about ordering, shipping, returns, and more.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Orders can be modified or cancelled within 1 hour of placement. After that, your order is already being processed. Contact us immediately at eternumlibrary@gmail.com if you need to make changes.
Yes! Gift cards are available in various denominations and make the perfect gift for any streetwear lover.
Yes! We offer free shipping on all orders over $75. Orders under $75 have a flat shipping rate calculated at checkout.
Yes, we ship worldwide! International shipping times and costs vary by location and are calculated at checkout.
Once your order ships, you'll receive a tracking number via email. Use this number to track your package's journey to your door.
Contact us immediately at eternumlibrary@gmail.com. We'll work with the carrier to locate your package or send a replacement.
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. See our full Return Policy for details.
Email us at eternumlibrary@gmail.com with your order number and reason for return. We'll send you return instructions and a prepaid shipping label (for US orders).
Refunds are processed within 5-7 business days of receiving your return. The refund will appear on your original payment method within 5-10 business days.
Yes! We offer free size exchanges. Just let us know what size you need when you initiate your return.
Check our detailed Size Guide for measurements and fit information. Each product page also includes specific sizing notes.
Most items are true to size, but oversized pieces are intentionally roomy. Check the product description for fit details (oversized, regular, slim).
For oversized styles, order your normal size. For fitted styles, size up for comfort. See our Size Guide for more details.
Yes! We work directly with trusted suppliers and only sell authentic, quality streetwear.
Popular items are restocked regularly! Sign up for back-in-stock notifications on product pages, or follow us on social media for restock announcements.
Check our Care Guide for detailed washing instructions. General rule: wash in cold water, turn inside out, and air dry when possible.
If you follow care instructions (cold water, low heat or air dry), shrinkage should be minimal. High heat causes shrinking—avoid it!
Wash in cold water with tennis balls in the dryer to redistribute fill. See our complete Puffer Jacket Care Guide in our blog.
No! You can checkout as a guest. However, creating an account lets you track orders, save addresses, and checkout faster.
We only use your information to process orders and send updates. We never sell your data. See our Privacy Policy for full details.
Click the 'unsubscribe' link at the bottom of any email, or email us at eternumlibrary@gmail.com.
Yes! Use code WELCOME15 for 15% off your first order.
Only one discount code can be used per order, but discounts can combine with our free shipping promotion.
Yes! Follow us on social media and subscribe to our email list to be the first to know about sales and exclusive offers.
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You can also reach out through our Contact Page.